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Data Deletion Request

CaloKey users may request deletion of their account and associated personal data.

How to Request Deletion

To request account deletion, please contact:

  1. Email: support@calokey.com
  2. Subject: Data Deletion Request
  3. Please include the email address associated with your account.

Data That Will Be Deleted

Upon verification, the following data will be deleted:

  • Account information
  • Profile data (name, email, phone number)
  • User-generated content (e.g., business listings)
  • Booking history and related activity data

Data That May Be Retained

Some data may be retained only when necessary for:

  • Legal obligations (e.g., payment transaction records such as IAP receipts)
  • Fraud prevention and security purposes (e.g., abuse logs, IP address logs, banned account identifiers)
  • Dispute resolution (e.g., booking or transaction records related to unresolved issues)

Any retained data is restricted and not used for app functionality.

Backup data may remain for a limited period before being automatically deleted.

Processing Time

Requests are typically processed within 30 days.